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Retail Shipping, Ordering and Return Information
 
February Shipping Change
All orders received between February 6 through February14 will be shipped on Monday,
February 16.  We apologize for this inconvenience!
 
Shipping Schedule
All orders received by Friday will be shipped out the following Monday or Tuesday unless weather is extremely cold. Orders should arrive within 2 days from shipping date via FedEx 2Day (or USPS Priority Mail to Puerto Rico and U.S. Virgin Islands). Please check your email for an order confirmation number. If you do not receive a confirmation number, we have not received your order.  We monitor weather conditions and line our boxes with foam sheets as required to protect plants. Please call us immediately at 808-575-2255 if your plants are received frozen or cooked, and we will do our best to ease your trauma.

Flowering Plants
For many years, our business has been geared to meet the requirements, hopes and dreams of the true orchid hobbyist who will purchase a plant without flowers. We try to include a plant in bud whenever possible, but much depends on the flowering season, plant size, and availability of budded material of the plants you are ordering.
 
Minimum Order and Shipping Charges
Due to the every-increasing cost of FedEx and postal rates, we have a minimum order of $100 per shipment (wholesale order minimum is $250), before shipping charges are added. Shipping charges may be adjusted according to our actual cost, as the website may calculate shipping to be higher than necessary. In order to avoid any omissions or errors, please do not make any changes to your order once it has been sent to us.

Method of Payment
Payment may be made by using VISA, MasterCard or PayPal. (For PUERTO RICO: Please see additional requirements below.)
 
International Shipping
Please contact us regarding international shipping.
 
Arizona, Puerto Rico, Virgin Islands
For Puerto Rico and the U.S. Virgin Islands, no delay will be necessary for orders containing 12 plants or less. No minimum order is required other than the normal $100.00.  For orders containing more than 12 plants, there may be a slight delay in shipping out your order to obtain the necessary documents.  Orders will be sent with USPS Priority Mail and shipping charges will be adjusted to reflect the actual cost of shipping plus our cost for the boxes, so please disregard the shipping charges that appear on your order.
Due to the special requirements of the Agriculture department, we will no longer be shipping orchids to Arizona. We apologize for this change, and will check intermittently to see if these requirements have been eliminated.

Saipan
Net order must total $1000, excluding shipping charge.  Orders will be sent with USPS Priority Mail, and shipping charges will be adjusted to reflect the actual cost of shipping plus our cost for the boxes, so please disregard the shipping charges that appear on your order.  Your import permit must be faxed or mailed to us before your order is reserved.  Plants will be bare-rooted as required by the State Department of Agriculture here in Hawaii.  A processing and handling charge of 10% will be charged. No wholesale prices will be available.

Return Policy
If you are not satisfied with the plants you have received, please contact us within 48 hours of receipt.  Plants will need to be sent back in their original wrapping, in their original box, packed to ensure that no damage will occur during transit.  A phytosanitary certificate must be issued by your state agriculture department and attached to the box.  We will forward you a copy of our import permit with directions. Upon their satisfactory return, a credit will be issued for the plants ordered.  No further credits for the phytosanitary certificate or the cost of return shipping will be issued.